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« on: May 27, 2011, 08:16:07 PM »
Some very good comments. I applaud ZLA for their program. I think it is important for any ARTCC to have a customer service mentality. New Pilots typically appreciate any help they can get. Recently I was flying and a pilot asked about LAX OPS. I explained in text that during the day regardless of the wind, that LAX typcially departs on the 24's and 25's as well as arrives and then after midnight switches over for noise abatement purposes. Another pilot wanted to argue and I found some document after googling that showed that I was correct. Regardless maybe the various ARTCC's should consider making a document available that outlines their operations. I know that some already do; I further realize that many pilots would choose not to use these guidelines but so long as the effort is made, then at least an ARTCC can say that they went the extra mile towards good customer service.