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« on: January 12, 2011, 08:33:16 AM »
This is my last visit to this thread. For those who insist that if they don't see what staff members are doing, they're doing nothing, I have responsibility for eight ARTCCs. Among the routine tasks that I deal with are these:
The turnover of ATMs in the network is relatively frequent. Each time that happens, the ATD may participate in an exit interview, and at least discuss possible replacement recommendations from the outgoing ATM. He will then cause an announcement to be posted, review applications, conduct interviews each of which lasts 30 minutes or more, make a selection, install that individual, and provide support and orientation while the new ATM settles in.
Every ARTCC experiences occasional problem controllers at one time or another; some more often depending upon their size and complexity. These generally require intervention and or support of the ATD; he may mediate disputes, prepare evidence to present to a DCRM, and remain engaged in the resolution of the dispute.
Pilots occasionally make complaints regarding controller actions or ARTCC policy. These are generally settled with explanation or possibly some revision of standard practices. The process involves multiple emails, possible meetings, and if a revision of policy, review and approval.
ATDs review proposed SOP submitted by ARTCCs for alignment with VATUSA, VATNA and VATSIM policy such as the GRP. In some cases this may require consultation with the director and/or meetings.
ATDs review and approve proposed LOAs. In some cases these can require considerable input and revision, as in the case of LOAs with a VSOA. In one recent such matter, at least 60 emails were involved between a VSOA, an ARTCC, the ATD, VATUSA and VATSIM.
ATDs conduct regular checks of the VATUSA member management system to ensure that members do not wait unreasonable time for transfers and other matters.
ATDs conduct background checks and approve ARTCC senior staff selections.
ATDs maintain a presence in both VATUSA and VATSIM forums, and regularly respond to items of importance to their area of responsibility.
New members to the network consistently fail to read instructions or make appropriate selections when signing up initially. ATD's receive frequent email from individuals who signed up with the wrong facility, or don't like waiting for training, or don't think a test was fair, or don't want to wait seven days, or whatever. These emails are commonly received just about every day. Each of them requires a little research to determine the facts, may require checking with other staff, and each of them requires a response.
I've been called upon while an ATD to create a sector file from scratch, SOP, POF file, and other data that goes into establishing an ARTCC/FIR where none existed before.
I do my utmost to provide immediate response to emails from ARTCC staff. Not a day goes by that email of one sort or another is not received. It is my goal to answer them all without delay.
I've been an ATD for several years in two regions, before which I was an ATM. At one point one major ARTCC had internal strife and conflict to the point that its upper staff all left. It fell to me to fill in as interim ATM for almost two months while also fulfilling ATD responsibilities for the other ARTCCs in my region.
Aside from these ATD matters, I am a VATSIM supervisor and generate a number of hours in that endeavor each month. For the year 2010 that was 180 hours. I also have visiting privileges in nine facilities; some because they are in my region and I can help with events etc., others where I have been assigned before or facilities I instruct in; during 2010 I logged 340 hours controlling, mostly at Center level. As mentioned I also continue to instruct students. And I fly online, a regular member of two active vAs.
For more than a year I have been the interim VATUSA training director. As such I review every instructor application and upon approval process the instructor appointment; same for instructor removals, TA applications, appointments and removals. I am slowly revising the online TRC to bring it up to date and correct minor errors. I also maintain, along with Gary, the VATUSA test banks.
Visible on the network? Not that it matters one bit but yeah, I'd say so. Why do I and others do this, aside from our rabid desire to have so-called fancy titles? Good question ... it's becoming less and less worthwhile.