Apologies if this is not the proper forum for this question but I can't seem to find a suitable answer anywhere else

I have not been flying on VATSIM in quite some time and recently purchased MSFS 2020 and started flying again.  I'm using vPilot and can't seem to get my headset(s) to work with any regularity nor can I seem to figure under what circumstances the problem occurs.

Any advice would be greatly appreciated