I'll send him those links, Josh, but I can pretty much predict the outcome -- without someone to walk him through the troubleshooting, he'll open those links, browse around, decide it's too much trouble, and give up.
To some extent I understand we probably shouldn't enable the "someone do it for me" mentality, because if he chooses to continue in the hobby, the ability to troubleshoot technical problems will be necessary for him down the road. I'm just trying to see if there's someone out there that can meet with him one-on-one to walk him through it this time, to (a) get the sim mostly usable, enough so that he can enjoy the network; and (b) help him see what resources are out there for when his next technical issue comes up.
If no one from the general community is willing, someone from my staff will hopefully give it a shot. I just don't want to declare him a lost cause just yet.
Thanks for the references.