Hi David,
I'm sorry about the event and the delays that were present. Reno has a very tiny and limited airspace and we were doing the best we could to manage the large amounts of traffic all trying to come in at the same time. There were some coordination things we could have done better that may have made things run a bit more efficiently, but in the end there was simply too much traffic and some delay was inevitable.
In the future if we plan to have an event with Reno, we will also include a second airport and maybe even some flow procedures to make things run a bit smoother and cut down any delays.
I hope this does not deter you from flying with us again. We are having a Superbowl 50 event next month that should be a blast!