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*** FIXED *** I can't log into my VATUSA account, besides the forum.

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Jason Cochran

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*** FIXED *** I can't log into my VATUSA account, besides the forum.
« on: May 13, 2020, 12:45:29 PM »
I've been trying to get back into VATSIM and a lot of the websites after a certain point on both my computer and laptop give me the same error. There is a picture attached, if anyone knows a fix please let me know. I can't even submit a ticket for help.
« Last Edit: May 13, 2020, 05:02:08 PM by Jason Cochran »
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Jason Cochran

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #1 on: May 13, 2020, 04:13:48 PM »

LOL.  :)  This post has caused some significant confusion around ZMA. There are now apparently two Jason Cochrans within VATUSA.

I'm replying here to make sure everyone knows there's two of us.
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Aidan Deschene

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #2 on: May 13, 2020, 04:31:07 PM »
Quote from: Jason Cochran on May 13, 2020, 12:45:29 PM
I've been trying to get back into VATSIM and a lot of the websites after a certain point on both my computer and laptop give me the same error. There is a picture attached, if anyone knows a fix please let me know. I can't even submit a ticket for help.

All jokes and Miama aside... it looks as though the VATUSA ULS was experiencing some downtime off and on today. I would attempt logging in to the VATUSA site again to see if the issue persists. If it does just reply to this post and I help look into it.
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Jason Cochran

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #3 on: May 13, 2020, 04:33:54 PM »
Yeah I seem to keep having the same error. Doesn't work on my Computer or Laptop. I think it doesn't like me...
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Aidan Deschene

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #4 on: May 13, 2020, 04:35:47 PM »
I would attempt logging into a VATSIM service using the new Connect interface. My only idea would be that your account is not being liked by the new system. Attempt logging into https://stats.vatsim.net/ ;)
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Aidan Deschene

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #5 on: May 13, 2020, 04:42:11 PM »
Quote from: Aidan Deschene on May 13, 2020, 04:35:47 PM
I would attempt logging into a VATSIM service using the new Connect interface. My only idea would be that your account is not being liked by the new system. Attempt logging into https://stats.vatsim.net/ ;)

I found the issue and I will notify the Data Services Team right away. It looks as if your CID is not attached to the VATUSA site itself, and I am getting errors when attempting to look yours up. I'll have a member of the team notify you when it's fixed (or looked into).
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Jason Cochran

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Re: I can't log into my VATUSA account, besides the forum.
« Reply #6 on: May 13, 2020, 05:01:15 PM »
I figured out the problem. It's working now. Thanks for the help
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