Finalized Q1 2019 Results

Peter Shivery

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Finalized Q1 2019 Results
« on: April 28, 2019, 12:53:25 pm »
Hi all,

In an effort to increase transparency on Jacksonville's status and progress on ARTCC projects, Brin and I are excited to share Jacksonville ARTCC's Q1 2019 results. In this deck, you'll find our reporting KPIs, results of our anonymous controller survey, projects that were completed in Q1 2019, and key projects as we continue through 2019.

Please read through the Executive Summary below:

« Last Edit: April 28, 2019, 01:21:57 pm by Peter Shivery »
Petey Shivery
Air Traffic Manager
Jacksonville ARTCC
atm@zjxartcc.org


Antony Radley

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Re: Finalized Q1 2019 Results
« Reply #1 on: April 29, 2019, 03:15:52 am »
Love your work Peter. Very informative. Im curious though as a fellow ARTCC staff member, your plan to increase activity and participation. What are some key learnings on how to achieve this goal?  That you have experienced.

Peter Shivery

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Re: Finalized Q1 2019 Results
« Reply #2 on: April 29, 2019, 09:14:19 pm »
Love your work Peter. Very informative. Im curious though as a fellow ARTCC staff member, your plan to increase activity and participation. What are some key learnings on how to achieve this goal?  That you have experienced.

Hi Antony! I'm humbled by your last note.

We found a few ways to increase activity and participation at ZJX:

  • Flexible controller activity hours. ZJX piloted changing the way we think about controller activity hours. Think about your own life. Your activity tends to ebb and flow month to month, right? Some months you have a large amount of time to control, other months its hard to get in 60 minutes. We wanted a way to get the same standard activity (1 hour per month per controller at a minimum) but allow flexibility for people's individual circumstances. We changed our activity policy to have controllers complete three hours every quarter (3 months).

    What was the result? Less controllers were being removed for inactivity and controllers were completing more hours per month on average! This was because it allowed margin for individual circumstances. Although some controllers may not control for a whole 30-days, the following 60-days they typically make-up the minimum time and some. I'd highly advise allowing flexible activity requirements that aren't on a recurring monthly basis.

  • More events at minor fields. Often, our new S1s/S2s leave discouraged because they don't have enough traffic. ZJX began hosting "Staff it Up: Sundays" which helped generate large amounts of traffic for these S1s/S2s at minor facilities. In addition, we've hosted large-scale events, like our Daytona 500 Event and co-hosted FNOs at minor fields (KMCO and KCHS, for example). This improved our S1/S2 retention greatly and these controllers have been some of our most active controllers, as you are typically most active when you first start out. It was amazing how just a few additional events helped inspire so much activity out of this controller group and boost our uptime.

    In a nutshell, get new controllers knee deep early on, and they will become lifetime VATSIM controllers, contributing many hours per month over their lifetime.

  • Visiting LOAs. Visiting LOAs have greatly improved ZJX's uptime and activity. Controllers from our partner ARTCCs have been coming into our airspace and contributing over 200 hours over the course of the last 5 months. This not only improves ZJX uptime, but also allows ZJX controllers to interact with different controllers across VATUSA. It helps promote best-practices sharing and makes all our controllers better :).

Let me know if you have any questions!
Petey Shivery
Air Traffic Manager
Jacksonville ARTCC
atm@zjxartcc.org