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The Control Room Floor / Re: Pilot Expectations, cont...
« on: July 06, 2021, 02:29:32 PM »
I definitely think POSCON is on to something when they (a) are building an infrastructure which allows pilots to receive positive or negative feedback just like controllers do, and (b) empower controllers to take immediate action when pilots are disrupting the frequency and/or the flow.
Making those actions subject to review, and to discipline controllers who abuse them -- and making the note that the pilot receives when it happens constructive, encouraging them to fix the issue and try again next time -- those are the challenges. And they're big ones, which is probably why VATSIM leadership has balked at moving in that kind of direction.
Making those actions subject to review, and to discipline controllers who abuse them -- and making the note that the pilot receives when it happens constructive, encouraging them to fix the issue and try again next time -- those are the challenges. And they're big ones, which is probably why VATSIM leadership has balked at moving in that kind of direction.