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Messages - David Klain

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1
General Discussion / BOG Meeting Minutes Feedback/Update
« on: March 21, 2010, 09:28:10 PM »
Quote from: Brian Pryor
Thanks for the update David.

Being in the world of media we deal with board type meetings on a regular basis at least government boards.

Any publically elected governing body at least in Arizona, must maintain a transcript and/or recording which becomes public record and discoverable under a FOIA request.  These meetings must also be open to the audience, although speaking requests are 'queued' and may or may not be granted depending on the agenda if it provides a 'call to the audience'. Anything that goes into executive session is usually moved to a different room where the board and/or any relevant counsel or personnel is present to discuss the agenda item.

VATSIM as you pointed out is a private organization, I believe the confusion lies within CoR which alludes to similiar wording used in the 'Open Meetings Law' standard in the US which is applied to public boards/entities.

More detailed minutes are a welcome solution I think, a recording or being able to attend would be nice but the latter causing an issue depending on the attendance and size.

Again, thanks for the update!


Brian,

You are right on target.  It's why I specifically didn't mention any public entities (meaning governmental bodies) in my examples.  The Freedom of Information Act and other laws at the Federal, State and local level provide specific requirements for government bodies, agencies, etc.  There ARE laws that apply to publicly traded corporations as well.  When we talk about private organizations (be it a privately-held company, a country club or a club), the rules are somewhat different and (for the most part (there are some exceptions but they are very unique), the governing requirements are the organization's constitution, charter or by-laws.  VATSIM falls into this category.

All good.

Dave
(edited when I realized I mis-spelled Brian's name.)

2
General Discussion / BOG Meeting Minutes Feedback/Update
« on: March 21, 2010, 08:00:23 PM »
Actually, no nothing is being "hidden" and I'm not sure what could possibly happen at a BOG meeting that would violate the COC or COR.  Remember...Board meetings of corporations are NOT open to the public (or even to the shareholders (read owners) of a company).  They are a place where business gets done.  The minutes are kept as a reference of what happened at that meeting for use by the founders and/or BOG members who either weren't present or want to go back and see what happened.  Nothing in the VATSIM rules requires that a meeting be "open" to the membership and there are some very good reasons why it should not be.  Executive session is a totally different issue.  As articulated in 2.07(F) of the CoR, the Founders recognized there would be times when issues being discussed should remain confidential and nor be made public.  That is what Executive Session exists for.  The open session part of the BOG meetings is made public via the minutes (as required by 2.07(D) of the CoR).

The minutes accurately reflect what issues were discussed at a meeting, what decisions were made and what votes were taken (with their results).  If you read all of the minutes of previous BoG meetings, you get a pretty good feel for what is discussed.  99% of the discussions/votes are simply "the business" of VATSIM...things like approving software, changes to VATSIM policies, and strategic-level decisions for the network.  

At this meeting we had:

- an update by Kyle Ramsey on the status of the Pilot Rating Scheme.  We then spent a good deal of time discussing the technical changes that would be required (new data fields in CERT, web interfaces to grant the ratings, etc.).  Lastly, we spent time discussing how we would get this pilot training system accurately translated and distributed to parts of the world where English is not the native language but where we need to grow as a network (Asia for example).  We also discussed when we would advertise to fill the VP, Pilot Training BOG position that is presently vacant with Kyle covering it as "acting" (much as I covered VP, SOA for several months while I was VP, Operations back in 2006).
- Florian gave us an update on the status of the new website.  How the server was handling the load, whether we had a need to move the site to a more high-powered server to support additional functionality, etc.  We also discussed making some changes to the website to make it easier to find certain areas/documents (for example, did you know that what you see on the menus changes based on whether or not you are logged in?  I did not realize this until another BOG member brought it up and we discussed whether that was something we wanted to maintain or not...and if so, how to we ensure the membership knows this so they log in?)
- Terry gave us an update on commercial activities that want to use the VATSIM network.  Specifically an FBO/flight school has approached the network requesting use of the network to assist in flight training.  Terry had consulted with VATSIM's attorney and was briefing us on what (and why) the VATSIM position on this kind of activity was.
- We had a discussion on how/if we should recognize senior Staff members who have contributed much to VATSIM and now "retired" from staff positions.  There is a recognition by the BOG that there are some people who have truly done A LOT for VATSIM and they may warrant some kind of formal recognition.  We discussed a number of different ways this might be done (granting use of a special, reserved callsign, a special rating, a "wall of fame" on the website, a special avatar or rank in the forums, etc.).
- We had a discussion on if there is a need to add to the code of conduct or code of regulations with regards to people who are in staff positions at VATSIM.  Those people have unique access to databases, forums, etc. yet all present regulations/rules are written for "normal" members meaning mis-use of those privileges is not cleanly a violation of the rules (other than the general ones like A.12 of the CoC).  We also discussed the fact we expect to hold staff to a higher standard (for example with regards to conduct in forums and online) but there isn't presently anything that lays that out in writing with the exception of a document sent to all supervisors by VP, Supervisors when they are appointed supervisors.
- We discussed the results of a 2 month test in VATPAC where the FSS position (and extended range) was approved to cover most of Australia with a single controller to maximize ATC availability in the area.  Server loads, how that one position logging in affected the server he/she was logged into as well as the data exchange to that FSD server was reviewed with an eye to if this could be something we authorize in the future for other parts of the network.
- We discussed the need for and a plan to develop a COOP (Continuity of Operations) Plan for VATSIM.  Basically a set of backups and accesses to ensure things don't get brought to a halt if one or more key staff members suddenly go offline (family emergency, hurricane, earthquake, death, etc.).  It's a problem we've had to address and we're going to develop a formal COOP plan because it is the right thing to do for the network.

There really is no secret cabal sitting around tossing chicken bones and discussing/gossiping about various members.  To be honest, we don't have the time or the inclination to do that kind of stuff...we have enough work to do as it is!  I can't speak for what happened before I joined the BoG, but since I joined the minutes have accurately reported what happened at BOG meetings and since CoR 2.07(D) requires them, I suspect that has been the case since the very first BOG meeting.  

As far as "only the EC portion being confidential and that being why we don't want to release a recording", that simply isn't the case.  By EC I assume you actually mean "executive session" where we discuss things that are either sensitive, proprietary or confidential and those things are (and always have been) discussed in Executive Session as authorized by the CoR for just that reason.  I already told you what reasons several BoG members put forward for why releasing a recording would not be a good idea:

(1) it might stifle discussion
(2) an informed opinion that doing so might violate some laws

Bottom line is that recordings are not typically released of Board meetings of any organization (public or privately held) that I know of.  Minutes of those meetings are typically required by law at least in the United States and those minutes may or may not be released publicly based on law, the articles of incorporation, or bylaws of the specific organization in question.  VATSIM is fully in compliance with those requirements by releasing the minutes of meetings and for some good reasons has determined that it should not release a recording of the meetings.  Period.  

I'm not sure why you feel the need for a recording is so essential and if you also feel that the Board of Directors of General Electric, Boeing, Coca Cola, the American Red Cross, the Boy Scouts of America or any other organization should release a recording of their meetings, but I suspect you would get the same answer from them you are getting from VATSIM.  If you would care to discuss this further, I'm happy to move it to email as I don' think a forum is an appropriate place for a conversation between two people and I believe this thread has served it's purpose, to wit: In another thread I had said I would look into doing something and report back and this thread reports back on the results.

all the best,
Dave

3
General Discussion / BOG Meeting Minutes Feedback/Update
« on: March 21, 2010, 05:37:07 PM »
Quote from: Nicholas Taylor
Thanks for the update, Dave! But care to elaborate on the above quote?

I can't say too much due to the confidentiality of BOG discussions (separate from the BOG Meetings).  In sum, there were two areas of concern raised:

1. A concern that BOG members would not be as comfortable speaking their minds plainly if a recording would be released.  The thought was the minutes accurately document what was said in context but a raw recording would stifle open discussion in a way minutes do not.
2. A concern about privacy laws (which vary from country to country and we have BOG members from five different countries at present) with regards to recordings of meetings.  I am not a lawyer, let alone an expert, on international privacy laws, but since becoming President of VATSIM I've continued to learn more and more about the VERY restrictive laws in other parts of the world (Europe for example) that make illegal things we do all the time in the US.

Bottom line is members raised concerns that were certainly at least valid points to consider and the BOG is a democracy, so majority rules (I only have one vote as President!).

Dave

4
General Discussion / BOG Meeting Minutes Feedback/Update
« on: March 21, 2010, 11:09:26 AM »
In another thread in this forum a number of questions were asked about BOG Meetings in general and the minutes in particular.  One of the questions asked was if it would be possible for us to post a recording of the meeting that people could download and listen to as well as a suggestion that we hold all executive session business off until the end of the meeting.

I replied that we would give both of these things a shot and (assuming no members of the BOG objected) look at posting a recording of the open session following the March BOG meeting.

This post is just an update to those following that issue on what happened.

1. The BOG meeting was held yesterday (3/20) from approximately 1200-1400Z (exact times will be in the minutes but I don't remember them off the top of my head).
2. The agenda items posted here were addressed.
3. We delayed going into executive session until the end.

We learned some interesting things.  

First, delaying going into executive session until the end is not ideal.  The problem is that when a discussion is ongoing and then drifts into an area where it needs to be in executive session, stopping the discussion and waiting until the end of the meeting can (and did) result in people losing track of the discussion, the points they wanted to make, etc.  I think an analogy would be in a court when an issue needs to be discussed by the judge and lawyers without the jury present.  As most of you know, the judge will put the court in recess and remove the jury and then hear the discussion or (if necessary) meet with them in chambers during the recess, but they don't wait to do these things at the end of the day (which would be more efficient), they take them as they come.  I think in the future we will approach this two ways:

1. When writing the agenda we will try to put items that HAVE to be in executive session at the end of the agenda (and next to each other).
2. When in the course of open session discussion we drift into stuff that needs to be handled in executive session, we will roll into executive session.

Second, we learned that how the minutes themselves have been prepared over the years at VATSIM has changed based on who was writing them.  Some of the VP, Comms minute takers wrote very detailed minutes showing "who said what" -- not quite a verbatim transcript but pretty close.  Others wrote a more general summary of what was discussed...and this has been the case with recent meetings.  In going back and looking at all the minutes ever prepared for VATSIM BOG meetings (something I had not done since I first applied to join the BOG several years ago), the differences were quite clear.

With regards to posting a recording of the open session part of the meeting, several BOG members objected to our doing so for a number of reasons.  As a result, the recording of the meeting will NOT be made available for download.  What the BOG did agree to was providing more detailed minutes (similar to the detailed ones mentioned above), so that readers could clearly see what BOG member took what position, said what, etc. during the meeting.

I expect those minutes will be completed and up on the website within 2 weeks (may be sooner, but there is a major Typhoon headed for the part of Australia where Steven lives and it may be he evacuates or loses power...needless to say VATSIM minutes are not at the top of his list right now).

I realize that this solution (detailed minutes vice a recording) may not be satisfactory to all, but hope the immediate feedback at least addresses some of the concerns.

all the best,
Dave

5
General Discussion / Selection Process of VATUSA1
« on: March 12, 2010, 10:29:15 PM »
Quote from: Nicholas Taylor
So it's Saturday and this post was made on a Thursday...

Nicholas -- may want to check your forum/clock settings.  I just read your post on Friday evening (not Saturday)...

Dave

6
The Flight Deck / Squawkbox Update packages
« on: February 24, 2010, 07:42:07 PM »
Quote from: Julian Hoffman
IMO, these updates are rather useless if not part of an actual official update.  The vast majority of VATSIM users do not check the forums, and thus will be completely unaware of the availability of the download at all.
We've touched base with the individual in question as well as some of the folks working some other client issues.

Dave

7
The Flight Deck / Squawkbox Update packages
« on: February 22, 2010, 09:33:38 PM »
Quote from: Luke Kolin
The entire premise of SB3/SB4 model sets is that you don't both need to have them installed. Why do you feel that you do?

Luke,

Looks like what he is doing is updating the library so the additional textures are included in the SB library (most of the airlines he has in his pack are not part of the SB library).  For it to work the sender has to have the expanded library to be able send "avianca 747" for example and you need the expanded library to properly process "avianca 747"....

Dave

8
General Discussion / Do we even need a VATUSA1?
« on: February 17, 2010, 09:36:49 PM »
I've already acknowledged that a number of posters in this forum (including you) are convinced that all the founders, all the BOG and all the EC are completely screwed up, lousy leaders who have no idea what they are doing or what is best for the network but that you folks have all the answers....  As far as making it right or appropriate...that's in the eye of the beholder and your opinion of VATSIM's leadership is already pretty clear.  

I'd also like to be shown a single time when I've ever shown a person the door or told them to resign when their opinion is different than my own...has never happened!  What I have publicly stated on a number of occasions is that some VATSIM policies are NOT going to change and that people have a choice...it is THEIR decision whether they can live with those policies or not.  If they can't then the would probably be happier somewhere else.

The fact you continue to twist people's words and statements to reflect your preconceived notions and opinions doesn't change what the other words were.  I challenge any person in this forum to find a post I've made in this forum (or any other VATSIM forum for that matter) where I have (to use your words)

[!--quoteo--][div class=\\\'quotetop\\\']QUOTE [/div][div class=\\\'quotemain\\\'][!--quotec--]Regardless, you encourage resignations and show people the door whose views differ from your own.[/quote]
  I have NEVER encouraged anyone to resign OR shown them the door (presumably that means fired them or kicked them out of VATSIM) if their views differ from my personal views.  At this point your continued attacks on me are no longer just annoying, based on the fact they are categorically untrue, they are rapidly becoming slanderous in violation of the standard of conduct we ALL have to comply with.  I'd also share with you that you don't even have a clue what my personal opinion is on most of the VATSIM policies.  Would  it surprise you to know that I don't agree with all of them?  There are several I disagree with, but I have a choice...I either implement them because they ARE the network policies or (if I can't live with doing that) I step down.  To date there has been no policy I disagree with that I find so onerous that I can't live with it.  

Near as I can tell, no Founder, BOG Member or EC member in this thread has attacked you in the way you have continued to attack them, let alone told untruths as you have done in the past and have done in the post immediately preceding this one.  

So here's the challenge to Alex and the rest of the VATUSA community -- If you can find a single post in ANY VATSIM-related forum where I have ENCOURAGED a person to RESIGN from their staff position in VATSIM OR ENCOURAGED a person to RESIGN (quit) VATSIM OR FIRED a PERSON from a staff position OR KICKED a person out of VATSIM because THEY DID NOT AGREE WITH MY PERSONAL OPINION then

I WILL IMMEDIATELY RESIGN AS PRESIDENT OF VATSIM.    

Start your searches now, when you come up with nothing, I would hope you'd be man enough to apologize for your lies and slander.

Dave

edited because upon re-reading Alex's implied statements I just got even more incensed at the lies and mistruths...I have no problem with the criticism (it comes with the job) but the lies really torque me off....

9
General Discussion / Do we even need a VATUSA1?
« on: February 17, 2010, 09:02:38 PM »
Quote from: Andrew Podner
This is why in my opinion it is extremely important to be highly cognizant of the tone and likely perception of one's statements because it carries a weight that is exponentially relative to the office held.
No disagreement from me.  Several people have emailed me on occasion unhappy with the words I've used in a particular post, but after almost 20 years' experience as a speechwriter to some of the senior military and elected leaders in this country, I'm pretty good at choosing words that convey exactly what I mean to say....

:-)

Dave

10
General Discussion / Do we even need a VATUSA1?
« on: February 17, 2010, 08:04:32 PM »
Some interesting posts here.  It really feels like a "damned if you do, damned if you don't" situation.

- Like Richard, I get emailed all the time.  I generally try to answer the question if it is a request for information.  If a request for assistance, I try to steer them to the appropriate resource/level (ATM, DD, RD, DCRM, VATSIM forums, PRC, etc.).  Can't tell you how many times I have gotten a nasty gram back saying "thanks for nothing...you are no help (or words to that effect)".  Classic is a forgotten password when I direct them to the forgot password link and (if that doesn't work) ask them to submit a trouble ticket to membership.

- I see posts in the various forums and will try to answer, especially if I have information that others may not have that changes the dynamics of the issue.  Yes it is a "view from 50,000 feet" but that doesn't mean it is wrong and may mean it is actually more accurate as to the true state of affairs, especially on network-wide issues.    In the last few days I've been raked over the coals in both this form and the ZAU forum. Maybe as VATSIM President I should just monitor these forums but not respond and limit my responses to the VATSIM forums?

- Whenever there has been something directive in nature I needed sent down to an ATM/FIR Chief or a DD, I have always worked through the relevant RD and DD (if appropriate).  Generally sending the message to the RD and asking him to look into the situation or pass the info on.  Sometimes it has been a conversation between the ATM, DD, RD and myself with all cc'd on emails.  Based on some of these threads...some people feel I am only engaging when there is a problem (think it was called "seagull leadership") but that is really the only time I should be directly engaged with those below the level of RD, otherwise I am cutting the RD out and some would call what I was doing micromanagement.

So on the one hand I can support subordinate levels of the organization, work through them and be seen as unapproachable, unhelpful, disengaged, seagull management.  On the other hand I am undercutting the RD, DD and ATM, removing all their power, a micromanager who is interfering at the local level.  My belief (and approach) has always been that the truth is somewhere in the middle and I need to balance between the two.  I never send an email to the DD or ATM directly.  I go to the RD and ask him to look into it and report back.  When he does it frequently turns into a multi-level discussion but that is always done with everyone on the email so people aren't cut out.  By the same token, other than when that happens, I don't think I should ever be engaged directly with DDs or ATMS.  I come to the forums to be approachable to the general membership who (as Richard posted in the other thread) frequently come directly to members of the BOG when they have a problem they feel is being ignored by those above them...and even then my first response is to go to the RD and ask "what is going on?"...

What approach do you all think is the right one??

Dave

11
General Discussion / Do we even need a VATUSA1?
« on: February 15, 2010, 02:48:11 PM »
I base my opinion (and it is only that...my opinion) on the interactions I've had for almost three years with the two region directors, the two division directors and (as necessary) FIR/ARTCC chiefs in the two divisions.  The conclusion I drew is that the relationship between FIR chiefs and VATEUD is fundamentally different than between ARTCC chiefs and VATUSA.

VATEUD is also different than VATUSA in that they provide for Eurocontrol -- a mechanism by which ATC services are provided that cross multiple FIRs.  The analogy would be if VATUSA had the structure in place (training, qualification, etc.) for controllers to control all of the Southeastern, Northeaster, Midwest or Western United States.  They also chose to standardize their testing system through Eurotest...one testing system supports all of the FIRS in question.  Lastly, VATEUD covers something like 38 different countries and around 25 different languages.  As a result, they have a need for some staff just to help address the language barriers...but in practice they really act as an information transmission body in a manner quite different than what I have observed in VATUSA.  

I also base that judgment on having observed VATUSA's interaction with the controllers of VATUSA since December 2003 when I first joined KZAU as a controller.  As I (and several other long time members of VATUSA) have pointed out in this thread and others, the role of VATUSA and its relationship with the ARTCCs has changed over the last few years.

As far as the need for guidance from the BOG, you are certainly entitled to your opinion, but given the fact the EC (and VATNA specifically) sits between VATUSA1 and the BOG, I would expect almost NO guidance to come from the BOG except very overarching guidance that is applicable world-wide.  The same is true of pretty much any large organization in the world, be it a foundation, NGO, business or government.

Lastly, I'm not sure what the "huge jump form EC to Divisions" is that I posted.  I provided an analogy that I thought made sense because the US form of government doesn't make sense since the Legislative and Executive Branches are separate in the US unlike a Parliamentary system.  In a Parliamentary system, representatives represent districts and the next lower step in the government is typically either a county or a town council.  If we were to use a US model and call the RD's congressmen (who also represent districts), what would you call a Division Director?  Next step below a typical congressional district would be a President of the Town Council or a Mayor...but even there we have wide variability because there are congressional districts that cover multiple towns and cities that cover multiple congressional districts.  If it is your view that the analogy I used makes light of divisions, I regret that you draw that conclusion but can't find any place in the analogy that does that.  Of course people read into analogies what they want to read into them...

All that said, you are certainly entitled to your opinion just as I am entitled to disagree with it.

all the best,
Dave

12
General Discussion / Do we even need a VATUSA1?
« on: February 15, 2010, 11:12:37 AM »
Just as an aside (and not commenting on any person's opinion in this thread), standard management/leadership theory (and practice) is that no person can effectively more than 7 direct reports...especially if each direct report does something significantly different than the others).

Even the "world is flat" authors like Friedman have generally come to the conclusion seven is about the largest group that can be effectively managed.  That is pretty close to the structure VATSIM has now:

Board of Governors each lead no more than seven people
VP Regions (member of the BOG) has six RDs under him
The Six RD's each have somewhere between three and four Divisions under them
The Diivision Directors are where the organization starts to flatten as some of them have a GREAT number of FIRs under them.

The implementation of Divisions is where things have gotten quite interesting and VATEUD and VATUSA present very different models of how things are managed.  In VATEUD, the Division chief is an interface between the FIR chiefs to the RD, handles administrative things (CERT, etc.).  In VATUSA, the Division Chief has a staff which duplicates many of the things done at the FIR/ARTCC level due to a desire to standardize things (thus the VATUSA TA, Events Manager, etc.).

I am not saying one is better than another, but they are different.  VATEUD takes on the role of primarily information dissemination and coordination.  VATUSA takes on the role of managing the ARTCCs in far greater detail than VATEUD would ever consider doing.  Different models...

In closing, there also seems to be some confusion about the EC and the RDs.  The EC IS the RDs combined with VP, Regions.  If you want to use a governmental model, I think the equivalent would be:

VATSIM President - Prime Minister
BOD - the Cabinet members (each with a different portfolio)
EC - Parliment with each EC member being an RD representing his/her regions
Division Directors would probably be something like County Managers or Town Council Presidents...

all good,
Dave

13
General Discussion / Check-In Responsibility
« on: February 12, 2010, 11:15:03 PM »
Andrew, I believe you are taking that quote out of context.  The reference to teenagers running around being idiots was a reference to my earlier mention of a place like the Microsoft Gaming Zone...and yes you are correct, not all teenagers run around being idiots and not all idiots are teenagers...but neither of those was a point my post was making.

As far as the marketing issue, please contact me via email to discuss.

all the best,
Dave

14
General Discussion / Check-In Responsibility
« on: February 12, 2010, 02:14:16 PM »
Quote from: Nicholas Taylor
Dave,

That's a great idea. I hope you actually do this. I mean, it can't really hurt anything and if there is not a big response, then all means, please stop. But hopefully you guys at least give it a try.

Don't knock it till 'ya try it,
Nick
We'll give it a shot with the March Meeting and will post a link to download the recording (assuming I get no objections from the rest of the BOG.  I don't expect any but don't want to speak unilaterally for the Board).

15
General Discussion / Check-In Responsibility
« on: February 11, 2010, 10:20:21 PM »
Quote from: Nicholas Taylor
Dave, these "Executive Sessions" I see in the minutes, are they when those sort of things are discussed? If so, is it possible to hold said "ES" in a different room or stopping and starting recording after that is finished and splicing the two files together? It certainly wouldn't be hard too hard to do. And if it takes more time than creating these minutes documents, please say so. It just seems to me a recording would be easier for everyone to understand and that way you hear everything the way it's said, not a short recap in a 3 page document on a 2 and a half hour meeting.

-Nick

Nick,

To be honest that has never been done.  That doesn't mean it can't be done, but it just hasn't ever been done.  The reality is the minutes exist as a means of documenting what happened at the meeting.  It is standard business practice in any large organization or board meeting because there is no requirement to have a word-by-word record (as compared to legal proceedings where an exact transcript is required).  A set of minutes also allows a board member or founder to review them and see what happened at the meeting (which is the purpose of minutes).   Having generated the minutes once or twice (I don't remember) when I was VATGOV2 and had to cover it because VP Comms was unavailable, I can tell you that a teamspeak recording of a 2+ hour meeting is a LARGE file.  I have the 22 March 09 recording on my hard drive and it is 222 MB zipped up.  Someone would literally need to listen to it for the full two hours, identify the areas where we go into executive session, cut the file and then splice the rest back together and that is a LOT more time intensive than creating minutes from a set of notes taken as the meeting goes on.  That said, if there is that much interest in what goes on in BoG meetings, what I will do is change the format of our next meeting (sked for the end of March).  We'll do all straight business up front and NOT go into exec session.  I'll then have the person making the recording actually stop recording, we'll go into exec session and do what we need to do.  We'll then post the recording on the server and see how many people download it.  If there are people who download it, actually listen to the whole darn thing and find it useful, we can probably do that in the future...  Does that sound like a reasonable approach?

all the best,
Dave

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