VATUSA Systems Recovery - Take 2

Andrew Podner · « **on:** June 03, 2009, 09:37:43 PM »

Ok folks,

So here's where we are at:

Public Site functionality is being restored
New members process should be working now
Forums restored
ATM panel restored
Instructor Panel Restored
Cert Center Restored

Training Center is being worked on now. I am still chasing bugs here and there in the transfer and instructor systems, but we are getting them worked out. any help requests should be sent through our new help desk system at support.vatusa.net.

Thanks

Alan Hensley · « **Reply #1 on:** June 03, 2009, 10:25:09 PM »

You can not be thanked enough for the job you are doing Andrew

Michael Hodge Jr · « **Reply #2 on:** June 03, 2009, 10:49:18 PM »

I agree. Andrew the work your doing is remarkable. Keep up the great work!

Andrew Podner · « **Reply #3 on:** June 03, 2009, 11:13:18 PM »

11:00 CDT UPDATE

* Public Site functionality is restored
* New members process is fully operational
* Forums restored (you will need to reset cookies)
* ATM panel restored
* Instructor Panel Restored
* Cert Center Restored
* Training Center is online.
* Instructor Application is working
* Backend databases online and running as scheduled
* Help desk is online

TO DO:
*User password change
*C3 application
*Mailing List/NOTAMs

The mailing list engine was pretty severely affected by the outage and was in fact deleted by the webhost before we were even able to back it up. So we are back to square one on that system. I hope to have the other systems up soon. Any requests for service that are part of non-functioning systems should be sent to the help desk

Link to the Help Desk

Thanks again

Tommy Rogers · « **Reply #4 on:** June 04, 2009, 08:29:49 AM »

Many thanks for i'm sure a week full of long days. We really appreciate it!

Greg Marcoux · « **Reply #5 on:** June 04, 2009, 11:04:04 AM »

Great job Andrew

Matthew Kreilein · « **Reply #6 on:** June 04, 2009, 08:38:03 PM »

You guys are doing a hell of a job restoring and I like the new look. One question, in that new look, I'm a bit lost, can you point me to the Cert Center link? I know it's still the "/certcenter" address, but there is no link for Staff or ATC to click on to take exams. You're gonna get that a lot I'm sure as a question from new ATC. Just trying to head it off at the pass. Thanks.

Andrew Podner · « **Reply #7 on:** June 04, 2009, 09:05:35 PM »

Quote from: Matthew Kreilein

You guys are doing a hell of a job restoring and I like the new look. One question, in that new look, I'm a bit lost, can you point me to the Cert Center link? I know it's still the "/certcenter" address, but there is no link for Staff or ATC to click on to take exams. You're gonna get that a lot I'm sure as a question from new ATC. Just trying to head it off at the pass. Thanks.

good point, I will add it under My Vatusa straight away.

Thanks!

Andrew Podner · « **Reply #8 on:** June 04, 2009, 10:39:54 PM »

C3 application is back up and running
EDIT: 11:30pm - User password change is working

Michael Oberg · « **Reply #9 on:** June 05, 2009, 10:31:23 AM »

Andrew,

As I said GREAT job. I love the new look of our website.

Mike

Ian Elchitz · « **Reply #10 on:** June 05, 2009, 11:15:00 AM »

I'm having some trouble with the ATM transfer panel.

When rejecting a transfer, I get a validation warning telling me to put comments in (I did). Clicking reject a second time simply reloads the entire roster in the popup window. It doesn't appear that the transfer reject is working. I did manage to accept one earlier in the week with no problems that I can recall.

I'd recommend that we modify the rejection process a bit if possible. I do recommend we keep the comments as required so that there is some audit trail going on.

I haven't poked around much else, but I will again say thank you for all the hard work on the site.

Andrew Podner · « **Reply #11 on:** June 05, 2009, 12:17:58 PM »

Ok,

I got the act of rejecting the transfer to work, but it still prompts to enter a reason and reloads the artcc window rather than self closing.

I don't want to spend a whole lot of time repairing this system since we are actively working on replacing it entirely, but for the time being, you are now able to reject transfers. Ignore the buggy behavior, the actions that need to be performed are working.

Thanks

Ricardo Sosa · « **Reply #12 on:** June 08, 2009, 07:10:31 PM »

Hi,

Every time I try going to the VATUSA website or forums, I continue to get the "Account Suspended" message. I've tried clearing my cookies and cache. The only way I'm able to get in is by using a proxy. Any suggestions? I've tried it on IE and Firefox. I've tried it on other computers at my house that are hooked up to the same router and they all get the same message. Is it my connection? router? anything?

Thanks in advanced.

Andrew Podner · « **Reply #13 on:** June 08, 2009, 08:08:32 PM »

Quote from: Ricardo Sosa

Hi,

Every time I try going to the VATUSA website or forums, I continue to get the "Account Suspended" message. I've tried clearing my cookies and cache. The only way I'm able to get in is by using a proxy. Any suggestions? I've tried it on IE and Firefox. I've tried it on other computers at my house that are hooked up to the same router and they all get the same message. Is it my connection? router? anything?

Thanks in advanced.

Sounds like a DNS cache in your router perhaps.

Sean Fisher · « **Reply #14 on:** June 08, 2009, 08:42:28 PM »

Try running "ipconfig/flushdns" on your PC in the CMD window.